FREQUENTLY ASKED QUESTIONS
WHAT IS THE BOOKING PROCEDURE?
The best way to get a quote is by filling out our booking form. We will get back to you within 48 hours and discuss all the details. We recommend you book 3 weeks in advance. By paying our deposit fee will save your desired date.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Debit/Credit & Zelle. We also accept Cash!
WHATS INCLUDED IN THE BOUNCE HOUSE RENTAL?
Each Bounce House includes a blower and a 40 FT. extension cord. One standard power outlet is needed within 40 FT. of the blower and Bounce House. We do not supply generators.
CAN I BOOK THE BOUNCE HOUSE LONGER THAN 5 HOURS?
Of course! It would be an additional $50 per hour.
HOW MUCH SPACE DOES THE BOUNCE HOUSE NEED? CAN IT BE SET UP INSIDE?
Yes! Our Bounce House can be set up inside or outside! The Bounce House needs to be set up on a flat surface. Our Standard Bounce House is 13'x 13'. You would need 16' x 16' area. ** We cannot set up on uneven surfaces!
HOW MANY PEOPLE CAN JUMP AT THE SAME TIME?
Up to 5 children bouncing at a time or four adults. Never more than 400 pounds should be in the bounce house at once.
WHAT ARE THE NO-NO'S WITH THE BOUNCE HOUSE?
NO FACE PAINT
No Pens/ No Markers/No Paint/ No Slime
Please Note: Damage to any of the Bounce House will result in additional fee to repair or replace. Any sort of face paint even washable is NOT allowed. Clients will be held responsible for replacement cost. If the bounce house is returned with excessive dirt, grim or mess. You will be charged a $150 cleaning fee. We want your party to be fun & stress free. Please follow these rules and have adult supervision at all times. Thank you!
CAN I CHOOSE TO PICK UP THE RENTAL?
Unfortunately, we do not offer pickups for our rentals. We only delivery that way we can assure our products are put together properly and safely.
DOES THE PRETTY PARTY BOUTIQUE REQUIRE A DEPOSIT?
Yes! We require a NON-refundable 50% deposit to confirm your event date. Final payment is due 72 hours prior to your event. Keep in mind that reservations are not confirmed until your deposit is received.
WILL I RECEIVE AN INVOICE?
Yes! Once you submit a booking form, we will send you an invoice with a rental agreement for you to sign.
DROP OFF & PICK UP
We do all the work! We do our best to accommodate your time frames. We drop off and pick up the same day of your scheduled event. We ask that we pick up our rentals no later than 9pm. This allows us to clean and prepare our rentals for the following day's they are scheduled for.
WHERE DOES THE PRETTY PARTY BOUTIQUE DELIVER?
We are currently servicing Chicago, IL and surrounding Suburbs. Such as, the Northwest Suburbs, West Suburbs & the Southwest Suburbs. Visit our areas we serve page to view the list of cities we deliver too. We do add on additional cost of $50 for distances further than 30 miles from our base location (Vernon Hills,IL).
We do not set up on rainy or windy days. Weather temperature must be 55 degrees or higher. Please notify us 72 hours prior to your event if you need to reschedule due to the weather. You do have the option to pick a different indoor rental if it is available.
Deposits are NON-refundable. We understand things happen and events sometimes need to be rescheduled. We ask that you give us a minimum 72 hour notice. Your deposit will be held, and we will do our best to reschedule your event for another date. We do not allow refunds. Please review our cancelation policy for more information.
WHAT IF WE’RE HAVING THE EVENT AT A COMMERCIAL VENUE?
If you have an event at a professional venue, please make sure to give us the venues name and address. The venue details are required along with parking instructions and unloading information. If you need a Certificate of Liability Insurance. The fee for the certificate is $25.
IS THE WAIVER NECESSARY?
Yes, the signed waiver is 100% required to be signed and submitted before your scheduled event.
IS THE PRETTY PARTY BOUTIQUE INSURED?
We sure are! If you need a copy of our Insurance Policy, please let us know ahead of time. If you need a Certificate of Liability Insurance. The fee for the certifcate is $25.
ANY UNANSWERED QUESTIONS?
If we missed something please feel free to reach out to us via email. We'd be more then happy to answer any questions you may have.