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OUR CANCELATION POLICY
To secure a booking with The Pretty Party Boutique a non-refundable deposit of 50% of the total cost is required. The remaining balance must be paid in full 72 hours before the event. Please note that the event booking is not confirmed until the deposit is received and acknowledged by The Pretty Party Boutique.
Cancellation by Customer:
If a customer decides to cancel their booking, the deposit is non-refundable. Cancellations must be made in writing and submitted to The Pretty Party Boutique via email. If a cancellation occurs within 24 hours before the event, the full rental cost may be charged.
Cancellation Due to Weather Conditions:
In the event of rain, strong winds, or other inclement weather conditions that may impact the safe use of our equipment or negatively affect your event, we recommend having a backup plan (such as an alternative indoor location). The Pretty Party Boutique is not responsible for any inconvenience caused by weather conditions, and the deposit remains non-refundable. We encourage customers to monitor the weather forecast and notify us as soon as possible if they wish to discuss alternative arrangements.
If the customer wishes to reschedule the event due to weather conditions or other unforeseen circumstances, we will make every effort to accommodate the request. Rescheduling is subject to availability and must be confirmed by The Pretty Party Boutique. The deposit will be applied to the rescheduled event, provided that the request to reschedule is made at least 3 days before the original event date.
Cancellation by The Pretty Party Boutique:
In the rare event that The Pretty Party Boutique needs to cancel a booking due to unforeseen circumstances (e.g., equipment malfunction, staff unavailability), the customer will be notified as soon as possible. In this case, The Pretty Party Boutique will offer the option to reschedule the event or receive a full refund of the deposit and any other payments made towards the rental.
By making a deposit, you agree to The Pretty Party Boutiques terms and conditions in this Cancellation Policy.
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